WildBlue Terms and Conditions

Activation and $50 Bill Credit Promotion
New WildBlue residential or small office customers who place an order for WildBlue service starting on October 1, 2008 are eligible to receive FREE Standard Installation + $50 off the activation fee. Promotion available only to new WildBlue customers who order service by December 31, 2009.

Regular up-front activation fee is $149.95 plus a $24.95 shipping and handling fee. A prorated service fee for the first partial month of service, taxes and any additional fees will apply.

Additional fees may apply if work is required outside of a standard installation. Requires a clear view of the southern sky. Use of the WildBlue service is subject to data transmission limits measured on a 30-day rolling basis as described in the Fair Access Policy. Taxes and monthly service fees apply. Minimum commitment term is 24 months. Equipment must be returned upon cancellation of service, otherwise unreturned equipment fees will apply. Equipment lease fee is $5.95 per month, unless prepaid option is selected. All offers are for a limited time and may be changed or withdrawn at any time. Offer valid in select areas that are currently serviceable by WildBlue. Offer may be withdrawn at any time and is offered by participating retailers only.

$25 Mail-in Rebate
Valid for new Expert Satellite WildBlue customers who ordered through Expert Satellite. Rebate cannot be combined with any other rebate or offer. This rebate is offered solely by Expert Satellite. Click here for complete details and rebate form.

Value Package Promotion
Promotion available only to new WildBlue customers who order service by December 31, 2009 in select areas. Regular up-front activation fee plus shipping and handling fee apply. Customers will receive $10/mo off the $49.95/mo Value Package for the first 12 months of the service term. Starting in month 13 customers will begin paying the regular price of $49.95/mo.

Promotion does not apply to Select or Pro packages. To continue to receive the $10 monthly discount during the promotional period customers must remain on the Value Package. If a customer upgrades their service they will lose the discount for any remaining months. Existing Customers can not down grade to Value Package and start to receive this offer. Minimum contract term is 24 months and all current lease terms apply.

Billing

Submitting your order for WildBlue service today will result in an automatic one-time $99.95 account activation fee charged to the payment method you provide
Each month, you will receive a bill sent via email only and the amount will be automatically charged to the payment method we have on file

At the time of installation, your credit card or bank account will be charged:

A monthly service fee for the first prorated month, plus your first full month of service
A one-time $24.95 shipping & handling fee plus taxes
For the lease fee program you select. You may select one of two options:

Pre-paid Lease
To pay for the full 24-month equipment lease at the time of installation, you will be charged $99.95. This saves you the equivalent of 7 months of lease fees over the 24-month term

Monthly Lease
To pay your lease fee monthly, you will be charged $5.95 per month.

Automatic Monthly Billing
New customers are enrolled in Automatic Monthly Payments (billed to the same credit card you used when signing up). After installation, new WildBlue customers must activate their WildBlue email accounts to ensure proper delivery of WildBlue billing statements and other important information. This information is sent via Email only, and no paper statements will be sent.

Contract

At the time of installation, you must be present. If you cannot be there, someone who is at least 18 years old and who is authorized to act on your behalf and sign all required paperwork must be present
Your minimum service term & WildBlue equipment limited warranty is for 24 months from the date of installation
If you disconnect your service, your payment method on file will be charged an early termination fee, equal to $15 per month for each month remaining on your service term
All leased Wildblue equipment must be returned within 30 days after service disconnection; otherwise, an unreturned equipment fee of $300 will apply

Fair Access Policy
Usage subject to WildBlue’s Fair Access Policy (FAP). The FAP ensures a quality user experience by balancing access to bandwidth across all customers on a rolling 30-day period before your speeds are slowed. The bandwidth limitations typically affect 3-5% of WildBlue users per month, and primarily those who engage in file sharing, downloading full length movies, and other very heavy data usage. You can monitor your current usage via the customer portal to avoid any issues.

Each service package has its usage thresholds for uploading and downloading within a rolling 30-day period
If you have exceeded a threshold, your speeds will be slowed
After your data usage in the prior 30 days falls below 70% of the thresholds, your speeds will be restored

Free Standard Installation
To be eligible for a standard installation, you must have a clear line of sight from your roof to the satellite (in the southern sky) and it includes:

Professional standard installation of WildBlue CPE by a Certified Installer
Travel to and from subscriber location within 50 miles of installer office
Up to 100 foot of RG-6 cable from antenna to modem
Cable routed through one exterior wall and one interior wall or floor
Minimum service term is 24 months
A wall or roof mount for the satellite dish
WildBlue modem connected to one computer. Multiple PC’s and wireless routers are not included in a standard installation.

Non-Standard Installation or a Pole Mount
In some cases, there are additional charges for nonstandard installations. Reasons can include:

Mounting on a second-story section of your home
Running cable through an attic or crawl space, or interior wall drops
If your view of the southern sky is obstructed or you have a metal or clay roof, shake shingles, or a mobile home of any kind, it will require a pole mount, which typically costs $150
Any additional charges that you agree to after the installer has done a site survey and are payable to the installer at the time of your installation

Non-standard installations may result in additional charges. Please confirm with the premise technician that your installation will be standard prior to allowing the technician to start work. If your installation is non-standard, any additional charges must be agreed upon between subscriber and premise technician prior to beginning work. If you have ordered from WildBlue directly the equipment for your service comes directly to you from our warehouses. Outgoing shipping and handling fees are not refundable, even if you cancel the order before installation.

Speed Disclaimer/ "Up to" Speeds
Service requires a clear view of the southern sky. WildBlue speed tiers range from 512 Kbps to 1.5 Mbps download speed (maximum upload speed from 128 Kbps to 256 Kbps respectively). The speed tier received and pricing will vary depending upon the service plan selected by the customer. Speed comparisons are for downloads only and are compared to 42 Kbps dial-up. Actual speeds may vary and are not guaranteed. Many factors affect speed.

Advertised speeds for the service are “up to” and are not guaranteed
Inclement weather, time of day, and the number of simultaneous users on the network may affect your speeds
The configuration of your computer, as well as the number and type of applications running on your computer may also affect your speed
For the quickest web page-loading times, please install the WildBlue Optimizer

System Limitations

WildBlue service does not work with Voice Over Internet Protocol (VOIP, e.g. Vonage)
WildBlue does not work well or may not work at all with Virtual Private Networks (VPN), Remote Computer Access, or certain kinds of high speed interactive Online Gaming (e.g. XBOX Live)

Free Anti-Virus/Anti-Spyware Software
Free Anti-Virus/Anti-Spyware software offer good for one PC per subscriber for the first year of service. Anti-Virus/Anti-Spyware software powered by F-Secure. By installing and activating the F-Secure Anti-Virus software, you agree to all terms and conditions applicable to the software. The first 12 months of service are free. If you do not cancel by the end of your free year, a charge of $2.49 per month will be added to your WildBlue monthly bill. You may cancel your F-Secure subscription at any time. Please see your WildBlue Customer Agreement for additional details. Software is not available for Macintosh.
End Date: One year from the date of installation of the WildBlue service.

Cancellation: If you cancel your service prior to installation, your credit card or bank account will be charged $50+tax. This is a restocking fee to cover the cost of shipping the equipment to you, and returning it WildBlue. All Wildblue equipment must be returned; otherwise, you will be charged the full cost of the equipment as if you bought it, plus the restocking fee. After installation you must contact WildBlue directly to cancel and will be charged for the remaining term of your contract and package. Any promotional installation and equipment offers are valid for a limited time and may be changed or withdrawn at any time.

Limited Warranty:
WildBlue Communications, Inc. ("WildBlue") manufactures (or has manufactured by a third party) its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. WildBlue warrants that the following hardware products supplied by WildBlue to you will be free from defects in materials and workmanship: the satellite modem, power supply and outdoor unit (including the antenna and the transceiver). For all equipment installed on or after January 13, 2008, the limited warranty term is two years, beginning on the date of installation of the equipment.For all equipment installed prior to January 13, 2008, the limited warranty term is one year, beginning on the date of installation of the equipment.

This limited warranty does not cover damage or affected operation of covered equipment resulting from external causes, including accident, acts of God, abuse, vandalism, misuse, problems with electrical power, servicing not authorized by WildBlue, unauthorized disassembly or opening of components (including the modem or transceiver), usage not in accordance with product instructions, failure to perform reasonable required preventive maintenance, and problems caused by use of parts and components not supplied by WildBlue. This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a WildBlue system after the system is installed by WildBlue; accessories or parts added to a WildBlue system through WildBlue's system integration department; and accessories or parts that are not installed at the factory.

During the limited warranty period, WildBlue will repair or replace covered products that are returned to WildBlue's designated address. To request limited warranty service, you must contact WildBlue's Customer Care department, toll-free, at (866) 945-3258 within the limited warranty period. If service to the satellite modem or power supply is required pursuant to the limited warranty, WildBlue will ship new or reconditioned replacement products to your address in the continental US, freight prepaid. WildBlue also will enclose pre-paid shipping materials and you must use this packaging to ship the defective product(s) back to WildBlue’s designated address. If you do not do so, or if the returned merchandise is not received in good condition (less the repair issue for which you originally sought limited warranty service) you will be responsible for paying the full list price of the equipment that was sent as a replacement.

If your WildBlue-supplied outdoor unit requires service under this limited warranty, WildBlue will not charge for any labor costs we incur to repair or replace it (or any component of it) within the first 90 days after the initial installation. After this period, WildBlue will cover the cost of the new equipment, but the on-site labor cost must be paid by you. WildBlue will provide on-site labor at its standard rates and an estimated charge can be given prior to the work, based on the type of the replacement. If your satellite dish needs to be re-pointed after the first 90 days of service, standard on-site labor charges will apply.

WildBlue owns all parts removed from repaired products. WildBlue uses new and reconditioned parts made by various manufacturers in performing limited warranty repairs and building replacement products. If WildBlue repairs or replaces a product, its limited warranty term is not extended.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE. WILDBLUE’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

WILDBLUE DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR ANY LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.

These provisions apply to WildBlue's limited warranty only. For provisions of any service plan covering your system, refer to the separate service contract for that plan.

Monthly fee refers to Value Package in eligible markets. All offers valid for a limited time and may be changed or withdrawn at any time.

Equipment and installation charges, taxes and minimum term commitments also apply. Prices subject to change.

Many customers search for WildBlue Satellite Internet using terms like Wild Blue, Wild-Blue, Satelite Internet, Satalite High Speed Internet, Rural Internet Providers, DIRECT TV Internet and Internet Services. To help customers find what they're looking for, we sometimes use these and related terms on our web site. You may find references to satelite internet, satalite internet, satillite, satallite, sattelite and high speed satelite internet. Please understand that, when any of these terms are used, on our site they apply to Satellite Internet offered by WildBlue Communications.